Questions and Answers

Questions and Answers

WHAT’S MY GUARANTEE THAT I’LL GET WHAT I WANT?
For over 100 years we have been offering our 100% Satisfaction Guarantee. You will see and approve a proof before we continue
with your order.

HOW DO I SEND YOU MY LOGO?
You can email us your logo, or you can snail mail us a black and white clear copy of your logo. Our Easy Order Page gives you all
of the details.

WHAT ABOUT SCREENS AND COLORED LOGOS?
Screened and Colored Logos are not acceptable because they will NOT produce a perfect WaterMark. We want you to be happy
with your paper.

HOW LONG DOES IT TAKE TO PRODUCE MY WATERMARKED SHEETS?
Each order is individually processed. Once you send us your logo, you can expect a proof in about 7 days. After you have approved
your proof, it takes about 10 days including shipping for you to receive your order.

SPEAKING OF SHIPPING, WHAT’S THE COST?
We offer FREE Shipping (Ground FedEx within the Continental United States).

CAN I GET A RUSH ORDER AND HOW FAST?
For an additional $50.00, we can ship your order within 5 days after you have approved your proof. Choose faster shipping at an
extra cost. Contact us for specific timing.

I DON’T KNOW ANYTHING ABOUT .TIF FILES. WHAT DO I DO?
Not to worry. We will hold your hand and walk you through the process. A .tif file is much cleaner and easier to work with than a
.jpeg or .gif file. An .eps file is unacceptable because we may have to work with your logo to make sure that you get a perfect
watermark. Eps files do not allow us to do this. JPEG AND GIF files are not acceptable.

WHO DO YOU USE TO PROCESS MY CREDIT CARD?
Our site is supported by Yahoo, a famous name in web hosting. They have secure computers that insures that your credit card
information is safe from hackers. And you can rely on Yahoo’s long standing reputation as an honorable business looking out for
your interests.

HOW CAN I GET ANSWERS TO OTHER QUESTIONS THAT YOU HAVEN’T ADDRESSED?
Simple, just go to contact us, and email your question or call us direct (toll free) 1-888-292-8376.. WE WANT YOU TO BE
COMFORTABLE using us.

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